Generating Support Bundles

Generate a support bundle from Admin portal

The admin console includes a Troubleshoot page where you can generate an analysis and review remediation suggestions for troubleshooting an application. You can download a support bundle to share with icedq support team.

Alternatively, you can generate a support bundle using the support-bundle CLI. For embedded clusters, you can also generate a host support bundle.

To generate a support bundle in the Replicated admin console:

1. Log in to the admin console and go to the Troubleshoot tab.

2. Click Analyze to start analyzing the application.

The analysis executes the support bundle plugin. After the analysis completes, the bundle is available on the Troubleshoot tab in the admin console. If any known issues are detected, they are highlighted with possible remediation suggestions.

note

No data leaves the cluster. Data is never sent across the internet or to anyone else.

3. (Optional) Click Download bundle to download the support bundle. You can send the bundle to icedq support team for assistance vai email or in case of online customer send it via admin console.

Generate a support bundle when Kubernetes cluster is down

1. Install the support bundle binary on a host in the cluster you need to debug

curl -L https://bitbucket.org/toranainc/pre-install-scripts/raw/master/support-bundle_linux_amd64.tar.gz | tar xzvf -

2. Generate the support bundle

sudo ./support-bundle --interactive=false https://bitbucket.org/toranainc/pre-install-scripts/raw/master/troubleshoot.yaml

3. Download the support bundle locally and send it to icedq support team.